The City Government of Manila has officially opened the Bilis Kilos Action Center at the main entrance of Manila City Hall, across SM City Manila, strengthening the city’s system for the prompt reception and resolution of public concerns.
Through the center, residents may submit complaints and issues related to city government services. Mayor Francisco “Isko Moreno” Domagoso emphasized that the program seeks to amplify the voice of the people and reaffirm their vital role in governance through openness and transparency.
The Bilis Kilos Action Center serves as an enhanced and expanded version of the Online Complaint Desk, first launched in 2019. It is managed by the City Development Information Services, in coordination with the Electronic Data Processing Service, ensuring efficient, systematic, and timely processing of public complaints.
According to the local government, there are two official channels available for the public to file complaints.
First, individuals may personally visit the office or call by phone, where an action center staff member will encode the complaint on behalf of the complainant.
Second, complaints may also be submitted online through social media platforms such as Facebook, Messenger, and X, or via the official website of the action center.
A Google Form link or QR code will then be provided for the formal submission of complaint details.
This initiative forms part of the Manila City Government’s advocacy for active collaboration between the government and its citizens to further improve the quality of public service delivery.
Aside from the office located at the entrance of Manila City Hall, the Bilis Kilos Action Center also maintains an official office at Room 440, near the Manila Clock Tower Museum. (Diann Calucin)
